Payment Policy

Last updated: June 4, 2026

1. Payment Methods

• International: Visa, Mastercard, American Express via Stripe.
• Vietnam: Bank transfer (VietQR), domestic ATM/debit cards, e-wallets (MoMo, ZaloPay, VNPay).
• Enterprise: Wire transfer / invoice (NET-30 terms available).

2. Billing Cycle

• Subscriptions are billed monthly or annually (annual = 2 months free).
• Billing starts after the 30-day Pro trial ends.
• Invoices are issued at the beginning of each billing cycle.
• All prices are listed in USD. VND equivalent shown at checkout for Vietnam customers.

3. Free Trial

• New accounts receive a 30-day Pro trial at no cost.
• No credit card required to start the trial.
• After trial expiry, the account downgrades to Free plan automatically.
• No charge is made unless you explicitly upgrade.

4. Price Changes

• We provide at least 30 days written notice before any price increase.
• Existing annual subscribers are grandfathered until renewal.
• You may cancel before the new price takes effect.

5. Failed Payments

• If payment fails, we retry up to 3 times over 7 days.
• After 3 failed attempts, the account is downgraded to Free plan.
• Your data is retained for 30 days after downgrade. Export via GET /v1/export.
• DNA-protected memories (preference, decision, identity) are never deleted.

6. Taxes

• Prices exclude applicable taxes (VAT, sales tax).
• Vietnam customers: 10% VAT is added at checkout.
• Tax invoices (hoa don GTGT) available upon request for Vietnam business customers.

7. Contact

Billing questions: [email protected]
MemoryAI Software Solutions JSC · Tax ID: 0111444272
No. 5, Cho Alley, Thuong Xuyen, Dai Xuyen, Hanoi, Vietnam