Return & Refund Policy

Last updated: June 4, 2026

1. Refund Eligibility

• Within 7 days: Full refund, no questions asked. Contact us within 7 days of your first payment.
• 8–30 days: Pro-rated refund for unused portion of the billing period.
• After 30 days: No refund; cancel to prevent future charges.
• Annual plans: Full refund within 14 days of purchase. Pro-rated after that.

2. How to Request a Refund

• Email [email protected] with your tenant ID or API key prefix.
• Refunds are processed within 5–10 business days.
• Refund goes back to the original payment method.

3. What Happens After Cancellation

• Your account is downgraded to the Free plan immediately.
• All stored data is retained for 30 days.
• Export your data anytime via GET /v1/brain/export.
• DNA-protected memories (preference, decision, identity) are never auto-deleted.
• After 30 days, non-DNA data is permanently removed.

4. Non-Refundable Cases

• Accounts terminated for Terms of Service violations.
• API key leaks due to customer negligence (we'll help rotate the key).
• Partial months already consumed in monthly billing.

5. Service Credits

• If we miss SLA (below 99.9% uptime), paid customers receive service credits.
• Credits are applied to the next billing cycle automatically.
• Credit amount: 10x the duration of downtime (e.g., 1 hour down = 10 hours credited).

6. Free Plan

The Free plan has no charges. No refund applies. You can delete your account and data at any time via DELETE /v1/admin/delete or by contacting support.

7. Contact

Refund requests: [email protected]
MemoryAI Software Solutions JSC · Tax ID: 0111444272
No. 5, Cho Alley, Thuong Xuyen, Dai Xuyen, Hanoi, Vietnam